Terms of Service

Magnetic.ai Terms of Service

Effective Date: April 6th, 2026
Last Updated: April 6th, 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and Cosmic Spark Inc., a Delaware corporation doing business as Magnetic.ai (“Magnetic.ai,” “Company,” “we,” “us,” or “our”), and govern your access to and use of the Magnetic.ai website, applications, and related services (collectively, the “Service”).

By accessing or using the Service, creating an account, or purchasing a subscription, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to use the Service. If you use the Service on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity to these Terms, and “you” includes that entity.

2. The Service

Magnetic.ai is a software service that helps users create, edit, generate, organize, and manage marketing and business content using software tools and AI-assisted features.

We may modify, improve, or discontinue any part of the Service at any time, with or without notice, to the extent permitted by applicable law.

3. Accounts

To use certain features, you may need to create an account. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for:

  • maintaining the confidentiality of your login credentials;

  • all activities that occur under your account; and

  • notifying us promptly of any unauthorized access or security breach involving your account.

We are not liable for losses caused by unauthorized use of your account resulting from your failure to safeguard your credentials.

4. Acceptable Use

You agree not to use the Service to:

  • violate any law or regulation;

  • infringe, misappropriate, or violate any intellectual property, privacy, publicity, or other rights;

  • upload, generate, distribute, or promote unlawful, defamatory, fraudulent, deceptive, or misleading content;

  • create or distribute spam, malware, phishing content, malicious code, or harmful material;

  • impersonate any person or entity or misrepresent your affiliation with any person or entity;

  • interfere with or disrupt the integrity, security, or performance of the Service;

  • attempt to gain unauthorized access to the Service or related systems;

  • reverse engineer, decompile, copy, frame, scrape, or otherwise exploit the Service except as permitted by law;

  • use the Service to develop a competing product or service; or

  • use the Service in any way that could harm Magnetic.ai, its users, or third parties.

We may investigate violations of these Terms and suspend or terminate access to the Service for any suspected or actual violation.

5. User Content

You may submit, upload, input, prompt, store, or otherwise make available text, data, files, images, branding materials, and other content through the Service (“User Content”).

You retain ownership of your User Content. However, you grant Magnetic.ai a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, process, transmit, display, and otherwise use your User Content to operate, maintain, improve, market, and provide the Service.

You represent and warrant that:

  • you own or have all necessary rights to your User Content;

  • your User Content and your use of it through the Service do not violate any law or third-party rights; and

  • your User Content does not contain harmful code or unlawful material.

6. AI Features and Output

The Service may include AI-assisted tools that generate text, layouts, suggestions, recommendations, or other outputs (“Output”).

You are responsible for reviewing and evaluating all Output before publishing, sharing, relying on, or using it. Output may be inaccurate, incomplete, generic, unavailable, or similar to content generated for other users. Magnetic.ai does not guarantee that any Output will be unique, accurate, lawful, non-infringing, or fit for your intended purpose.

You are solely responsible for your use of any Output and for ensuring that your use complies with applicable laws, regulations, contracts, platform rules, and third-party rights.

7. Intellectual Property

The Service, including its software, functionality, design, branding, trademarks, logos, interfaces, and content provided by Magnetic.ai, is owned by or licensed to Magnetic.ai and is protected by intellectual property and other applicable laws.

Except for the limited rights expressly granted in these Terms, no rights, title, or interest in or to the Service are transferred to you. You may not use Magnetic.ai’s name, logos, or branding without our prior written consent.

8. Subscription Plans, Billing, and Payment

Certain features of the Service may require a paid subscription. By purchasing a subscription, you agree to pay all applicable fees and charges presented to you at the time of purchase.

Unless otherwise stated:

  • subscriptions renew automatically at the end of each billing cycle until canceled;

  • you authorize recurring charges using your selected payment method;

  • fees are payable in advance; and

  • except as required by law or expressly stated in our Refund Policy, fees are non-refundable.

You are responsible for any applicable taxes, duties, or similar governmental assessments, except taxes based on our net income, unless such amounts are collected and remitted by the Merchant of Record.

We may change our pricing from time to time. If we change pricing for a recurring subscription, we will provide notice as required by applicable law.

9. Paddle as Merchant of Record

Our order process is conducted by Paddle.com. Paddle.com is the Merchant of Record for all orders. Paddle provides customer service for all payment, billing, subscription management, and refund-related inquiries and handles returns in accordance with applicable policies. Paddle typically manages payment processing, tax collection, and order-related support as part of its Merchant of Record role.

By purchasing through our checkout, you may also be subject to Paddle’s buyer terms, checkout terms, and refund procedures where applicable. Paddle’s current buyer-facing policies include statutory withdrawal rights in some cases and a general refund framework that may apply depending on the transaction and jurisdiction.

10. Refunds and Cancellations

Your purchase is also subject to our Refund Policy, which is incorporated into these Terms by reference. Please review it carefully before purchasing.

You may cancel your subscription at any time. Unless otherwise stated in the Service or required by law, cancellation will take effect at the end of your current billing period, and you will retain access through the remainder of that paid term. We do not provide refunds or credits for partial billing periods unless required by law or expressly provided in our Refund Policy.

11. Beta Features

We may offer certain features, tools, or functionality designated as beta, pilot, preview, or similar (“Beta Features”). Beta Features may be incomplete, unstable, or subject to change and are provided on an “as is” and “as available” basis with no warranties of any kind.

We may modify or discontinue Beta Features at any time without liability.

12. Feedback

If you provide comments, ideas, suggestions, or other feedback regarding the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, fully paid, sublicensable right to use, reproduce, modify, and otherwise exploit that Feedback for any lawful purpose, without restriction or compensation to you.

13. Third-Party Services

The Service may integrate with or rely on third-party services, tools, software, payment providers, hosting providers, AI providers, or websites. We are not responsible for third-party services, and your use of them may be governed by separate terms and policies.

14. Suspension and Termination

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if:

  • you violate these Terms;

  • we suspect fraud, abuse, or unlawful activity;

  • your use poses a security, legal, or operational risk; or

  • we are required to do so by law or a third-party provider.

You may stop using the Service at any time. Upon termination, your right to use the Service will cease, except that provisions which by their nature should survive termination will survive, including provisions relating to payments, intellectual property, disclaimers, limitations of liability, indemnity, and dispute resolution.

15. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAGNETIC.AI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT OR OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR YOUR NEEDS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAGNETIC.AI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MAGNETIC.AI FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(a) THE AMOUNT YOU PAID TO MAGNETIC.AI OR THROUGH PADDLE FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
(b) ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain disclaimers or limitations of liability, so some of the above may not apply to you.

17. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Magnetic.ai and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • your User Content;

  • your use of the Service;

  • your violation of these Terms; or

  • your violation of any law or third-party rights.

18. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts, except where applicable law requires otherwise.

19. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms on this page and update the “Last Updated” date above. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms.

20. Contact Information

If you have questions about these Terms, you may contact us at:

Cosmic Spark Inc.
d/b/a Magnetic.ai
Legal: legal@getmagnetic.ai
Privacy: privacy@getmagnetic.ai

For payment, billing, subscription, and refund-related inquiries regarding purchases processed by Paddle, you may also be directed to Paddle’s buyer support channels, as Paddle handles order-related support in its Merchant of Record role.

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