Magnetic.ai Refund Policy

Effective Date: April 6th, 2026
Last Updated: April 14th, 2026

This Refund Policy explains how refunds, cancellations, and subscription billing are handled for purchases of Magnetic.ai, a service provided by Cosmic Spark Inc., a Delaware corporation doing business as Magnetic.ai (“Magnetic.ai,” “we,” “us,” or “our”).

Our checkout and order processing are handled by Paddle.com, which acts as Merchant of Record for purchases made through our checkout. As a result, Paddle may handle billing, payment processing, subscription management, and refund-related support for eligible orders.

By purchasing a subscription to Magnetic.ai, you agree to this Refund Policy.

1. Subscription Billing

Magnetic.ai is offered on a subscription basis. Unless otherwise stated at the time of purchase:

• subscriptions are billed in advance on a recurring basis;

• subscriptions automatically renew unless canceled before the next renewal date; and

• you authorize the applicable recurring charges when you subscribe.

2. Cancellation Policy

You may cancel your subscription at any time.

Unless otherwise required by law or expressly stated otherwise at the time of purchase:

• cancellation prevents future renewals and does not by itself create a refund for amounts already paid; and

• you will continue to have access to your paid subscription through the end of your current billing period.

For example, if you cancel in the middle of a monthly or annual billing cycle, your subscription will typically remain active until the end of that already-paid term, but it will not renew again.

3. General Refund Policy

Refund requests may be submitted within 14 days of the original transaction date by contacting Magnetic.ai support or Paddle.

Refunds are reviewed and processed in accordance with Paddle’s refund policy and applicable law. Depending on your jurisdiction, you may also have additional statutory rights to cancel or obtain a refund, and those rights will apply where required.

If a refund is issued, access to the applicable paid subscription or product may be revoked or terminated.

4. Accidental Renewal Requests

If you believe your subscription renewed in error, please contact support as soon as possible.

Requests submitted within 14 days of the renewal charge will be reviewed in accordance with Paddle’s refund policy and applicable law.

5. Duplicate Charges and Billing Errors

If you believe you were charged more than once in error or experienced another billing mistake, contact support promptly.

If we or Paddle determine that a duplicate charge, technical issue, or billing error occurred, we will work to correct it, including by issuing a refund where appropriate.

6. Promotional Offers, Discounts, and Trials

If we offer discounts, promotional pricing, or trial periods, additional terms may apply and will be disclosed at the time of the offer.

Unless expressly stated otherwise, charges incurred after a free trial ends are subject to this Refund Policy and Paddle’s refund policy.

Promotional or discounted purchases remain subject to this Refund Policy unless stated otherwise at the time of the offer.

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact support or Paddle first so we can review the issue and try to resolve it.

If a chargeback is initiated, we reserve the right to suspend or terminate associated accounts to prevent fraud or unresolved billing abuse, subject to applicable law.

8. Statutory Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.

Depending on your jurisdiction, you may have legal rights to cancel or obtain a refund in certain circumstances. Where such rights apply, they will apply in addition to this Refund Policy.

9. How to Request Help

For refund, billing, or subscription questions, you may contact:

Magnetic.ai
Support: support@getmagnetic.ai

You may also contact Paddle for order-related support, billing questions, cancellation requests, and refund processing where Paddle acts as Merchant of Record.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last Updated” date above.