Refund Policy

Magnetic.ai Refund Policy

Effective Date: April 6th, 2026
Last Updated: April 6th, 2026

This Refund Policy explains how refunds, cancellations, and subscription billing are handled for purchases of Magnetic.ai, a service provided by Cosmic Spark Inc., a Delaware corporation doing business as Magnetic.ai (“Magnetic.ai,” “we,” “us,” or “our”).

Our checkout and order processing are handled by Paddle.com, which acts as Merchant of Record for purchases made through our checkout. As a result, Paddle may handle billing, payment processing, subscription management, and refund-related support for eligible orders.

By purchasing a subscription to Magnetic.ai, you agree to this Refund Policy.

1. Subscription Billing

Magnetic.ai is offered on a subscription basis. Unless otherwise stated at the time of purchase:

  • subscriptions are billed in advance on a recurring basis;

  • subscriptions automatically renew unless canceled before the next renewal date; and

  • you authorize the applicable recurring charges when you subscribe.

2. Cancellation Policy

You may cancel your subscription at any time.

Unless otherwise required by law or expressly stated otherwise at the time of purchase:

  • cancellation stops future renewals;

  • cancellation does not refund amounts already paid; and

  • you will continue to have access to your paid subscription through the end of your current billing period.

For example, if you cancel in the middle of a monthly or annual billing cycle, your subscription will typically remain active until the end of that already-paid term, but it will not renew again.

3. General Refund Policy

As a standard rule, subscription and single-use purchase fees are non-refundable once charged, except:

  • where a refund is required by applicable law;

  • where otherwise stated in this Refund Policy; or

  • where Magnetic.ai or Paddle, in their discretion, chooses to issue a refund.

We do not generally provide:

  • refunds for partial billing periods;

  • prorated refunds for unused time;

  • refunds because you forgot to cancel before renewal, except in limited discretionary cases;

  • refunds based solely on lack of usage; or

  • refunds for dissatisfaction where the Service was accessible and substantially delivered.

4. Accidental Renewal Requests

If you believe your subscription renewed by mistake, you should contact support as soon as possible after the renewal charge.

We or Paddle may, in our discretion, consider a refund request for a recent renewal if:

  • the request is made promptly after the charge;

  • there has been little or no use of the Service after renewal; and

  • the circumstances reasonably support the request.

Submitting a request does not guarantee that a refund will be issued.

5. Duplicate Charges and Billing Errors

If you believe you were charged more than once in error or experienced another billing mistake, contact support promptly.

If we or Paddle determine that a duplicate charge, technical issue, or billing error occurred, we will work to correct it, which may include issuing a full or partial refund where appropriate.

6. Refund Eligibility Limitations

We reserve the right to deny refund requests where we reasonably believe that:

  • the request is fraudulent or abusive;

  • the account has materially used the Service after purchase or renewal;

  • the purchase violated our Terms of Service;

  • the request is part of repeated or excessive refund activity; or

  • a refund is not required by law and the circumstances do not justify one.

7. Promotional Offers, Discounts, and Trials

If we offer discounts, promotional pricing, or trial periods, additional terms may apply and will be disclosed at the time of the offer.

Unless expressly stated otherwise:

  • charges incurred after a free trial ends are non-refundable once billed;

  • promotional or discounted purchases remain subject to this Refund Policy; and

  • eligibility for any special refund terms is limited to the specific offer as presented.

8. Chargebacks

Before initiating a chargeback with your bank or payment provider, we encourage you to contact support or Paddle first so we can review the issue and try to resolve it.

If a chargeback is initiated, we reserve the right to suspend or terminate associated accounts to prevent fraud or unresolved billing abuse, subject to applicable law.

9. Statutory Rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.

Depending on your jurisdiction, you may have legal rights to cancel or obtain a refund in certain circumstances. Where such rights apply, they will apply in addition to this Refund Policy.

10. How to Request Help

For refund, billing, or subscription questions, you may contact:

Magnetic.ai
Support: support@getmagnetic.ai

You may also be directed to Paddle for order-related support, billing questions, and refund processing where Paddle acts as Merchant of Record.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last Updated” date above.

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