Magnetic.ai Privacy Policy

Effective Date: April 6th, 2026
Last Updated: April 6th, 2026

This Privacy Policy explains how Cosmic Spark Inc., a Delaware corporation doing business as Magnetic.ai (“Magnetic.ai,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, create an account, use our applications, or otherwise interact with our services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information we collect through:

• our website;

• our product and applications;

• account registration and subscription purchases;

• communications with us, including support and inquiries; and

• other interactions related to Magnetic.ai.

This Privacy Policy does not apply to third-party websites, services, or platforms that we do not control, even if they are linked to or integrated with our Services.

2. Information We Collect

We may collect the following categories of information.

A. Information You Provide Directly

You may provide us with information such as:

• your name;

• email address;

• company name;

• account login details or authentication information;

• profile information;

• billing and transaction-related information;

• messages sent to us through support, email, or forms;

• prompts, instructions, files, images, text, branding materials, and other materials you upload, submit, store, or create through the Services; and

• any other information you choose to provide.

B. Information Collected Automatically

When you use the Services, we may automatically collect information such as:

• IP address;

• browser type and version;

• device type and operating system;

• language settings;

• referring URLs;

• pages viewed;

• links clicked;

• dates and times of access;

• usage activity within the Services;

• log data; and

• cookie and similar technology data.

C. Payment and Transaction Information

If you make a purchase, payment-related information may be collected and processed by our payment and billing partners, including Paddle, which acts as Merchant of Record for purchases processed through our checkout. We may receive transaction-related details such as:

• subscription status;

• payment confirmation;

• billing period information;

• country or region;

• tax-related status;

• partial payment method details; and

• other order metadata.

We do not necessarily store full payment card details ourselves.

D. Information From Third Parties

We may receive information from third parties, such as:

• payment providers;

• authentication providers;

• analytics providers;

• advertising and marketing partners;

• integration partners; and

• service providers that help us operate the Services.

3. How We Use Information

We may use personal information for the following purposes:

• to provide, operate, maintain, and improve the Services;

• to create and manage accounts;

• to authenticate users and secure accounts;

• to process subscriptions, transactions, renewals, cancellations, and related billing events;

• to provide customer support and respond to inquiries;

• to personalize user experiences;

• to generate, process, edit, host, store, and deliver content and outputs through the Services;

• to monitor usage, analyze trends, troubleshoot issues, and improve product performance;

• to protect the security, integrity, and availability of the Services;

• to detect, prevent, and investigate fraud, abuse, unauthorized access, and violations of our Terms;

• to communicate with you about your account, updates, product changes, service notices, and administrative matters;

• to send marketing or promotional communications where permitted by law;

• to measure advertising performance, attribution, conversions, and campaign effectiveness;

• to comply with legal obligations and enforce our agreements; and

• for other lawful purposes disclosed at the time of collection or as otherwise permitted by law.

4. AI Features and Service Processing

Magnetic.ai may use automated tools, machine learning systems, and third-party AI service providers to help deliver features of the Services.

This may include processing prompts, inputs, instructions, uploaded materials, and generated outputs to:

• provide requested features;

• generate, edit, refine, transform, or organize content;

• improve product functionality and reliability;

• detect abuse or misuse; and

• maintain and support the Services.

Our third-party AI service providers may include providers such as OpenAI, Anthropic, Google, and other model or infrastructure providers we use to operate AI-powered features.

You should not submit sensitive personal information, confidential information, or other information you do not have the right to share unless you are comfortable with that information being processed as part of providing the Services.

We do not state in this Privacy Policy that we use customer content to train our own models. If our practices materially change in the future, we may update this Privacy Policy accordingly.

5. Cookies, Pixels, and Similar Technologies

We may use cookies, pixels, local storage, SDKs, tags, conversion APIs, and similar technologies to:

• remember user preferences;

• keep users logged in;

• understand how the Services and website are used;

• measure site traffic and user activity;

• analyze campaign performance and attribution;

• improve the Services and website experience;

• support advertising, remarketing, and audience measurement; and

• support product functionality and analytics.

These technologies may be set or used by us or by third-party providers, including analytics providers, advertising platforms, and social media partners.

For example, we may use technologies associated with:

• Google for analytics, advertising, attribution, and measurement;

• Meta for advertising, attribution, remarketing, and conversion tracking; and

• other third-party analytics, advertising, and measurement partners.

Some tracking may occur through browser-based technologies, and some may occur through server-to-server or conversion API integrations.

You can usually control cookies through your browser settings. If you disable certain cookies or technologies, some parts of the Services may not function properly.

6. How We Share Information

We may share personal information in the following circumstances:

A. Service Providers

We may share information with vendors, contractors, and service providers that perform services on our behalf, such as:

• payment processing;

• subscription management;

• hosting and infrastructure;

• analytics;

• cloud storage;

• communications and email delivery;

• customer support;

• authentication;

• security and fraud prevention; and

• AI and content processing services.

B. Payment and Billing Providers

We may share information with payment and billing partners, including Paddle, to process purchases, manage subscriptions, handle taxes, provide customer support related to orders, and prevent fraud.

C. Advertising, Analytics, and Measurement Partners

We may share certain information with advertising, analytics, attribution, and measurement partners to help us understand website traffic, user behavior, campaign effectiveness, conversions, and advertising performance.

D. Business Transfers

We may disclose information in connection with an actual or proposed merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar corporate transaction.

E. Legal and Safety Reasons

We may disclose information if we believe doing so is necessary to:

• comply with applicable law, regulation, legal process, or governmental request;

• enforce our agreements or policies;

• protect our rights, property, or safety;

• protect the rights, property, or safety of users or others; or

• investigate or prevent fraud, security issues, or illegal activity.

F. With Your Direction or Consent

We may share information when you direct us to do so or otherwise consent.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;

• maintain business, accounting, and tax records;

• resolve disputes;

• enforce agreements;

• comply with legal obligations; and

• protect our legitimate business interests.

Retention periods may vary depending on the type of information, the nature of the relationship, and legal or operational requirements.

If you request account deletion, we may delete or de-identify certain information, but we may retain some information as required or permitted by law, for legitimate business purposes, to comply with tax/accounting obligations, to detect fraud, to enforce our agreements, or to resolve disputes.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for using the Services in a secure manner.

9. International Data Transfers

We and our service providers may process personal information in the United States and other countries that may have data protection laws different from those in your jurisdiction.

By using the Services, you understand that your information may be transferred to and processed in countries outside your place of residence, subject to applicable legal requirements.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, such as the right to:

• access personal information we hold about you;

• request correction of inaccurate information;

• request deletion of your personal information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent; and

• request a copy of certain information in a portable format.

You may also opt out of marketing emails by using the unsubscribe link in those messages.

At this time, account deletion requests may be handled manually. To make a privacy-related or deletion request, contact us at privacy@getmagnetic.ai. We may need to verify your identity before fulfilling certain requests.

11. California Privacy Notice

If you are a California resident, you may have rights under California law regarding access to, deletion of, and correction of your personal information, as well as the right to know certain details about our data practices.

Because we use advertising, analytics, attribution, and related technologies, some regulators may interpret certain data-sharing practices as “sharing” for cross-context behavioral advertising, depending on the circumstances and applicable law. We do not sell personal information for money.

California residents may submit privacy requests by emailing privacy@getmagnetic.ai.

12. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the EEA, UK, or another jurisdiction with similar privacy protections, our legal bases for processing personal information may include:

• performance of a contract;

• compliance with legal obligations;

• legitimate interests; and

• where required, consent.

If you believe your rights have been violated, you may also have the right to lodge a complaint with your local data protection authority.

13. Children’s Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a child under 18, we may delete it.

14. Third-Party Links and Services

The Services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with your information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and update the “Last Updated” date above. Your continued use of the Services after any update becomes effective constitutes your acknowledgment of the revised Privacy Policy.

16. Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact us at:

Cosmic Spark Inc.
d/b/a Magnetic.ai
Privacy: privacy@getmagnetic.ai
Legal: legal@getmagnetic.ai